Privacy Policy

Last updated: August 3, 2024

1. Introduction

Welcome to Vrides! We are committed to protecting your privacy. This Privacy Policy explains how VridesTransit Solution Pvt Ltd ("we", "our", or "us") collects, uses, discloses, and safeguards your information when you use our ride services and mobile application ("App"). By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We collect the following information to provide and improve our services:

2.1. Personal Information

• Name: To identify you and personalize your experience.
• Email: To communicate with you, send you updates, and provide customer support.
• Phone Number: To verify your identity and contact you regarding your rides.
• Contact Information: Additional details to enhance communication and support.

2.2. Permissions

• Photos: To allow you to upload profile pictures and photos of incidents during rides.
• Background Location: To provide location-based services, track your ride in real-time, and ensure accurate pickups and drop-offs.

2.3. Device Information

• Device Information: Details about your device, including hardware model, operating system, app version, and unique device identifiers.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services.
• To improve, personalize, and expand our services.
• To understand and analyze how you use our services.
• To develop new products, services, features,and functionality.
• To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
• To process your transactions and send you related information, including purchase confirmations and invoices.
• To send you text messages and push notifications.
• To find and prevent fraud, and respond to trust and safety issues that may arise.
• To comply with legal obligations.

4. Sharing Your Information

We may share your information with:

• Service Providers: We may share your information with third-party service providers to perform services on our behalf, such as payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
• Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any subsidiaries, joint venture partners, or other companies that we control or that are under common control with us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• Other Users: When you share personal information (for example, by posting comments, contributions, or other content to the App), that personal information may be viewed by all users and may be publicly distributed outside the App in perpetuity.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Privacy Rights

You have the following rights regarding your personal information:

• Access and Update: You have the right to access and update your personal information stored by us. You can update your account information directly within your account settings section in the App.
• Opt-Out: You have the right to opt out of receiving marketing communications from us. You can opt out by following the unsubscribe instructions included in these communications or by contacting us directly.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions. To request deletion, please contact us at info@vrides.in.

7. Third-Party Links

Our App may contain links to third-party websites and services that are not owned or controlled by us. We are not responsible for the privacy practices or the content of these third-party websites and services. We encourage you to read the privacy policies of each website and service that you visit.

8. Children's Privacy

Our services are not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that we have collected personal information from a child under the age of 18, we will take steps to delete that information. If you become aware that a child has provided us with personal information, please contact us at info@vrides.in.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the App or by other means, to provide you the opportunity to review the changes before they become effective. By continuing to use our services after the changes become effective, you agree to be bound by the revised Privacy Policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@vrides.in.